Working with Objections

Learn how to work with objections for more effective sales.
Training Course
up to 60 minutes

About the Course

How should a customer describe a product to buy it? Many sales consultants think that you need to give as much information about the product as possible. This is not the case. A good salesperson first identifies the customer’s needs.
This course will teach you to identify needs and work with objections. The course contains practical tasks-tests and an analysis of salespeople’s mistakes in real situations.
At the end, the trainee will receive a list of useful resources to refine their skills.

Employees will learn how to:

  • Distinguish the characteristics, benefits, and advantages of a product;
  • Distinguish between the main types of objections;
  • Use an algorithm for dealing with objections;
  • Work with frequently occurring objections.

The course is suitable for sales managers, sales assistants and everyone who works directly with customers.

SCORM 1.2 / 2004

No time limits on use

No limit is set on the number of Participants



on request

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