Working with Objections
Learn how to work with objections for more effective sales.
Type
Training Course
Category
Premium
Duration
up to 60 minutes
About the Course
How should a customer describe a product to buy it? Many sales consultants think that you need to give as much information about the product as possible. This is not the case. A good salesperson first identifies the customer’s needs.
This course will teach you to identify needs and work with objections. The course contains practical tasks-tests and an analysis of salespeople’s mistakes in real situations.
At the end, the trainee will receive a list of useful resources to refine their skills.
Employees will learn how to:
- Distinguish the characteristics, benefits, and advantages of a product;
- Distinguish between the main types of objections;
- Use an algorithm for dealing with objections;
- Work with frequently occurring objections.
The course is suitable for sales managers, sales assistants and everyone who works directly with customers.
SCORM 1.2 / 2004
No time limits on use
No limit is set on the number of Participants
Program
1
Types of questions
2
"A funnel of questions"
3
What are the needs?
4
How to use customer needs for presentation
5
The "FAB" format
6
Types of objections, why each type occurs and how to deal with them
Price
on request
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Ваши данные получены. мы свяжемся с вами в ближайшее время.
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