Business Correspondence
Learn the basic rules of business correspondence.
Type
Course with Tests
Category
Standard
Duration
up to 50 minutes
About the Course
The course introduces you to the basic rules of business correspondence and is presented in 10 practical advices:
Advice 1: Start with the main one — define the purpose and subject of the letter
Advice 2. Create a letter structure. Minto Pyramid.
Advice 3. Pay attention to the submission of material
Advice 4. Suggest a choice
Advice 5. Remember, you write to the Person
Advice 6. Check the letter for content, visual design and do not forget the attachments
Advice 7. Remember the timings
Advice 8. Learn to work with «unpleasant» letters. Golden Mean Rule and Bad News
Advice 9. Do not disclose working information.
Advice 10. Remember the sense of proportion and tact
Employees will learn how to:
- Avoid common mistakes in business communication;
- Follow the rules of business correspondence;
- Use accepted rules of structuring when drafting a letter;
- Handle written complaints and properly communicate unwanted news;
- Maintain confidentiality of work information.
The course is suitable for all company employees.
SCORM 1.2 / 2004
No time limits on use
No limit is set on the number of Participants
Program
1
Start with the main thing - define the purpose and the subject of the letter
2
Create the structure of the letter. The Minto pyramid
3
Pay attention to the presentation of the material
4
Suggest a choice
5
Remember, you are writing to a Person.
6
Check the letter for content, visual presentation and don't forget the attachments
7
Be aware of timing
8
Learn how to deal with "unpleasant" emails. The golden mean rule and bad news
9
Do not divulge work information
10
Remember a sense of proportion and tact
Price
on request
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