Business Correspondence

Learn the basic rules of business correspondence.
Course with Tests
up to 50 minutes

About the Course

The course introduces you to the basic rules of business correspondence and is presented in 10 practical advices:
Advice 1: Start with the main one — define the purpose and subject of the letter
Advice 2. Create a letter structure. Minto Pyramid.
Advice 3. Pay attention to the submission of material
Advice 4. Suggest a choice
Advice 5. Remember, you write to the Person
Advice 6. Check the letter for content, visual design and do not forget the attachments
Advice 7. Remember the timings
Advice 8. Learn to work with «unpleasant» letters. Golden Mean Rule and Bad News
Advice 9. Do not disclose working information.
Advice 10. Remember the sense of proportion and tact

Employees will learn how to:

  • Avoid common mistakes in business communication;
  • Follow the rules of business correspondence;
  • Use accepted rules of structuring when drafting a letter;
  • Handle written complaints and properly communicate unwanted news;
  • Maintain confidentiality of work information.

The course is suitable for all company employees.

SCORM 1.2 / 2004

No time limits on use

No limit is set on the number of Participants



on request

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